"Me fale mais sobre sua mãe"
O texto abaixo é uma aula de empatia. Muitos tendem a pensar em empatia como "fazer aos outros exatamente aquilo que gostariam que fosse feito a si." Apesar parecer sempre altruístico, pode trazer uma armadilha, fruto de uma despercebida e muitas vezes não intencional crença de que aquilo que julgamos ser melhor para nós, certamente o será para os outros... Será que os quereres dos outros seguem o nosso gosto? Será que suas rezas seguem a nossa cartilha?
Vejam a abordagem madura de um residente
AUGUST 1, 2013, 4:41 PM
'If This Were Your Mother, Doctor…'
By HAIDER JAVED WARRAICH, M.D.
The other residents and I sat in our blue scrubs with our attending physician in the windowless family meeting room just outside the intensive care unit. We had gathered around one end of the ovoid table with the family of the patient, two daughters and a son, at the other.
The patient was an elderly woman, admitted to our unit just a few hours earlier, with a breathing machine keeping her alive. We proceeded with the meeting as we were trained to do. We kept our elbows off the table, maintained eye contact (but not too much) and gave the family an update of where we stood.
A healthy family meeting, we'd been told, involved us speaking for about half the time, with the family speaking for the rest – venting, questioning, grieving and hoping, in no particular order. This meeting, though, was dominated by long periods of silence that unearthed the dull, low-pitched drone in the background.
The son, quiet for most of the meeting, broke the silence and, with a hint of anger and a big dollop of frustration, asked the one question I had dreaded being asked the most: "Doc, give it to me straight. If this were your mother, what would you do?"
While the patient-doctor interaction varies widely across cultures and continents, this question seems to be a universal constant. As a medical student in Pakistan, I had heard it often, and even after hours of preparation, never felt prepared to answer. As a wobbly newcomer to clinical medicine, it left me feeling vulnerable and violated.
From a patient or family member's perspective, though, this question helps them make sense of the confusion, desolation and powerlessness that so often defines the hospital experience, which usually involves a full-on assault of numbers, jargon and 'expert' opinion. They are confronted with difficult choices, like whether they want to go ahead with a particular high-risk procedure or wait for the tincture of time to kick in.
Overwhelmed and confused, it makes sense that they would defer the choice to those who appear to know what they are doing. And by invoking the physician's parent, they hope to humanize the physician and have a conversation with real stakes.
Yet I still find this question hard to answer. See, my mother is the sort of person who spends two hours each day on the treadmill, even during vacations, so that she can eat to her heart's content. Often described as a "fighter," any additional moment she can spend with her children or future grandchildren would be worth the extra mile. My father, on the other hand, is someone who avoids getting his blood sugar level tested to evade medications and dreams of spending his last days in the quiet serenity of the village he grew up in. Thus my answer to the question would be very different, as it would be for anyone, depending on which parent you asked me about.
So I have come to believe that the right answer to the question, "If this were your mother, doctor…" is: "Tell me more about your mother."
This response gives patients' families the chance to think about their loved ones, about what they would value and what they would consider a good life, what they would think was worth fighting for if they were available to answer the question for themselves.
The burden that family members feel when making medical decisions as proxies is immense, whether a loved one has dementia or is so sick or confused that she can't participate meaningfully in decision making. But this response often helps to diffuse that. It takes them away from a place where they feel solely responsible for the trajectory of their relative's life to one where they simply communicate what the patient would want out of her life. We as physicians can then weigh in on whether it is reasonable to expect that to happen.
So I asked the family sitting across the table from me, "Tell me more about your mother."
And then, slowly, the family started sharing stories of the woman we had met only a few hours before, unconscious and intubated. She loved being independent, would hate for people to open doors for her or hold her hand as she tried to get up, they told us. She loved the sun, the beach. She loved walking, loved being out and about. She would never, ever want to go to a nursing home. Never ever. They pulled out a picture of her lounging on a chair, sipping lemonade.
We then told them that based on a combination of her vital signs and lab values, as well as our clinical judgment, that while we could hope for some progress, it would likely not be enough to allow her any real shot at experiencing life outside a nursing facility again.
The daughters shared another glance with their brother. Their shoulders were now less tense, their eyes less teary. The room seemed to be filled with memories of a woman who had lived life well. They turned to us and asked us to make her comfortable, and to turn off the breathing machine.
Haider Javed Warraich is a resident in internal medicine and Katherine Swan Ginsburg Fellow in Humanism at the Beth Israel Deaconess Medical Center in Boston and author of the novel "Auras of the Jinn."
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